Information We Collect
Fc24 collects various types of information from users to ensure our services run smoothly, securely, and in line with each user's individual needs. This information is collected directly from you during registration, while using the platform, or when you contact our support team.
The categories of information we collect include:
- Account Information: Your full name, email address, phone number, date of birth, and encrypted password provided when you register an account with fc24.
- Device & Browser Information: Device type, operating system, web browser type, IP address, and other technical data automatically transmitted when you access our platform.
- Payment Information: Financial transaction details in MYR, including deposit and withdrawal records. Full card numbers or bank account details are not stored directly by us and are processed through certified, secure payment gateways.
- Cookies & Tracking: Session data, user preferences, and browsing behaviour collected through cookies and similar tracking technologies to improve the user experience.
- Usage Data: Records of in-platform activity, including games played, session duration, bets placed, and interactions with platform features.
All information collected is used solely for the purposes stated in this policy and will not be sold to third parties for marketing without your consent.
How We Use Your Information
Fc24 uses the information collected for a variety of legitimate and important purposes to ensure our platform operates efficiently and delivers the best experience to users in Malaysia.
The primary purposes for which we use this information are as follows:
- Processing account registrations, verifying identities, and managing user access to the fc24 platform.
- Processing financial transactions — including MYR deposits and withdrawals — securely and accurately.
- Providing effective customer support and resolving any complaints or enquiries submitted.
- Detecting and preventing fraud, money laundering, unauthorised access, and any other illegal activity.
- Sending users important notifications relating to their account, security, or policy updates.
- Analysing usage patterns to improve platform performance, enhance the interface, and develop new features that are more relevant to local users.
- Complying with legal obligations and regulations applicable in Malaysia.
Fc24 will not use your information for any purpose unrelated to the platform's services without first obtaining your explicit consent.
Cookies & Tracking Technologies
The fc24 platform uses cookies and similar tracking technologies to enhance the functionality and user experience of our website. Cookies are small text files stored on your device when you visit our platform, and they help the system recognise you on subsequent visits.
We use several types of cookies, including session cookies that expire automatically when you close your browser, and persistent cookies that are stored for longer periods to remember your preferences and settings. We also use tracking technologies such as web pixels to understand how users interact with our content.
You can control and manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the fc24 platform. By continuing to use our platform, you consent to the use of cookies as described in this policy. We encourage you to review your browser's cookie settings periodically to ensure they align with your privacy preferences.
Data Storage & Security
Fc24 applies appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data stored on our servers is secured with industry-standard 256-bit SSL encryption and multi-layered firewalls to keep your information safe at all times.
Your personal information is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Once your information is no longer needed, we will delete or anonymise it using secure, irreversible methods.
Our security team regularly conducts security audits, penetration testing, and risk assessments to identify and address any potential vulnerabilities. In the event of a material data breach, fc24 will notify affected users and the relevant authorities within the timeframe required by law. We are committed to continuously updating our security practices in line with the latest technological developments.
Information Sharing & User Rights
Third-Party Sharing
Fc24 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, we may share your information with certain parties in the following limited circumstances: payment service providers that process your MYR transactions, technology service providers that help us operate the platform, and legal or regulatory authorities when required by law. All third parties we work with are bound by strict data protection agreements and may only use your information for specified purposes.
User Rights
As an fc24 user, you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or incomplete, you have the right to request that we correct it.
- Right to Erasure: In certain circumstances, you may request that we delete your personal information, subject to any legal obligations that may require us to retain it.
- Right to Restriction of Processing: You may request that we restrict how we process your information in certain circumstances.
To submit any request relating to your rights, please contact our support team by email at [email protected]. We will process your request within a reasonable timeframe and keep you informed of the action taken.
Policy Updates & How to Contact Us
Changes to This Privacy Policy
Fc24 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to users via a prominent notice on our platform or by email before the changes take effect. The latest effective date will always be displayed at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your privacy.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how fc24 handles your personal information, please don't hesitate to reach out. Our customer support team is available at all times and will respond to every enquiry professionally and thoroughly. You may also visit the FAQ us to get answers to common questions about privacy and data security on the fc24 platform.
Privacy Email: [email protected]
General Support Email: [email protected]
Support Operating Hours: 24 hours a day, 7 days a week.
Your Privacy Is Protected at fc24
Understanding how we protect your data, register with confidence and enjoy a safe gaming experience at fc24.